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Quiz

Quiz

Scoring Rules: Correct: +2 Marks | Wrong: -2/3 Marks | Passing: 40 Marks

Question 1: Read the following passage and answer the items that follow each passage. Your answers to these items (Question 1 & 2) should be based on the passage only: In our society car sales work goes against the norms of trust in human relations. Customers are aware that salespersons are trained in impression management techniques based on empathy to win confidence or on aggressive intimidation to overcome resistance to high prices. In addition, the car business is unstable; the salesman and customers will probably never see each other again. This makes for transient relationships and an environment where the building of trust is problematic. In fact, throughout the whole social structure of sales interactions, there is little trust. Researchers find that persons who enter this occupation cope with dishonesty, distrust, and immoral dealings in various ways. One way is to concentrate on monetary goals as a measure of success and status. A second way is to suppress reflections on the unethical tasks they perform. A third way is to claim innocence through apparent unawareness of illicit doings. A fourth way is to claim, one merely followed orders. And lastly, workers blame the recipients or victims of their services for negative interactions. Based on the above passage, the following assumptions have been made:
1. It is not possible for sales persons to fool car customers.
2. Improved trust between the salesman and the
customer can help boost the car business.
Which of the above assumptions is/are valid?


Question 2: Which of the following is/are the most rational and logical inference/inferences that can be drawn from the passage?
1. It is not possible to perform well in sales via dishonesty and distrust.
2. Some salesmen may prefer duty over morality.
Select the correct answer from the code given below:


Question 3: Anurag gains 20% by selling 17 samosas for Rs. 100. If he has to make a loss of 15%, how many samosas would he have to sell to get Rs. 100?


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